Catalyst Health Fitness Inc. (DBA Catalyst Training Gym), refereed to herein as “Catalyst” respect your privacy. We use your personal data in an effort to fulfill our commitment to offering and providing an unparalleled member experience.
WHAT INFORMATION WE COLLECT
Contact forms / Cookies
Contact Information: We collect your name and other contact information, such as e-mail address, mobile or other phone number, mailing address and postal code when you fill out a contact form, inquire about our business and membership opportunities, register to use Catalysts as a guest or with a trial membership, sign up for our mailing lists or enter any sweepstakes or contest we may offer.If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for a couple weeks weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles of areas of this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
If you leave a comment, the comment in Catalyst email or on a Catalyst Social or Digital channel, that metadata is retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website , we also store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We collect your name and other contact information, such as e-mail address, mobile or other phone number, mailing address and postal code when you fill out a contact form, inquire about our business and membership opportunities, register to use Catalysts as a guest or with a trial membership, sign up for our mailing lists or enter any sweepstakes or contest we may offer.
Communications and Surveys
We will also collect any information you provide to us in your communications with us, including through emails you send us, exchanges with personnel in Catalyst clubs and through social media. On occasion, we will ask members and other individuals to provide feedback by completing a survey, and we will collect any information you choose to provide in completing a survey.
Demographic and Fitness Information
We will collect certain demographic information, including your date of birth, age, gender identity, as well as the name of your employer, when you join or visit Catalyst. In addition, as a Catalyst member we may collect certain personal data that you provide regarding your fitness and health, including height, weight, measurements, body fat, performance metrics, personal preferences such as favorite clubs and instructors, current and past injuries and surgeries, nutritional information and fitness goals, during the course of your membership such as when you complete a fitness assessment. As a member, we may also collect your photograph, CCTV video footage and certain biometric data for identification and authentication purposes.
Information related to your purchase(s) of goods and services with Catalyst, such as your credit/debit card information, billing address, the goods and services purchased, and other related transaction information will be securely stored as needed top complete the transaction. If you Opt for a “pay as you go” monthly memberships plan with convenient automatic monthly payments, then your transaction information will be securely retained for as long as your membership is active.,
Social Media and Third-Party Apps
If you link your social media profiles and accountsor otherwise interact with Catalyst through social media networks , information may be made available to, and collected by Catalyst through those social media profiles and accounts.
When you use this website, we may automatically collect information about your Internet connection, browser, or computer/device, including IP address or device ID, browser type, operating system information, time zone, device geo-location data, clickstream information, page response times, and download errors. We use this information to improve and optimize the User Experience (UX) you encounter when visiting our site
HOW WE USE YOUR PERSONAL DATA
We use your personal data to provide you with the services, products and information you request, administer your membership and respond to your inquiries and questions, deliver a more relevant and curated experience with Catalyst and to better address and refine our service position. Your data is used in connection with:
We process your personal data as necessary to perform our contractual relationship with you as a member or recipient of certain ancillary services such as personal training, including by providing you with administrative and operational communications, announcements and information such as information regarding changes to club hours, billing notifications and appointment reminders. We reserve the right to use any contact information held on file (including email, mailing address, and telephone or mobile phone) to communicate you in relation to administering your membership.
Promotional and Marketing Communications:
We use your personal data to provide special offers, promotions and information about Catalyst and our service offerings to you. We may also use your personal data to determine if you are eligible for certain offers – for example, discounted membership rates offered to you as a part of a group. We may also send you newsletters and information about products, services and promotions of our business partners and affiliates that we think you may find interesting.
If required by applicable law, we will obtain your consent to send you marketing communications. If you do not wish to receive any marketing materials or emails, you can choose to opt out of future correspondence. If you are a member and have established an account, you can also unsubscribe at any time by logging in and adjusting your communications preferences. Although we strive to update our email list as frequently as possible, you might receive another promotional email before we are able to remove you from our lists. If you are a member, please note that even if you opt-out of receiving promotional emails, you will continue to receive administrative and operational communications regarding your membership, such notices regarding billing or club closures, as described above.
We use personal data for our legitimate business purposes, including: to operate, evaluate and improve our business and fitness services; develop new businesses, services and solutions; perform market research; advertise and market our business, services and fitness solutions; determine the effective ness of our advertising and marketing; analyze our businesses, services, solutions communications. This may include aggregating information regarding you across our entire user base or part of our user base.
We may also use your personal data to protect us against and prevent fraud, claims, and other liabilities and to comply with or enforce applicable legal requirements, industry standards, and our policies and terms. We use personal data for these purposes when it is necessary to protect, exercise or defend our legal rights, or when we are required to do so by a law that applies to us.
If we plan to use the Personal Data that you provide to use for other purposes, we will provide an additional privacy notice to you to describe the purposes for which we will use the Personal Data and, as may be required by applicable law, our legal basis for doing so.
We may share personal data with other affiliates, companies and individuals who perform services or functions on our behalf, including providers who help Catalyst maintain the website and digital communications, send postal mail and e-mail, manage and update member lists and records, analyze data, provide marketing assistance and facilitate customer service.
We take steps to ensure that all service providers access and use your personal data only to perform their functions, but may not use it for other purposes. However, in certain instances service providers may use aggregated, de-identified information for their reasonable business purposes such as improving their products or services or for statistical reporting.
Social Media and Third Party Apps:
We may share information with social networks when you interact with them or connect your social media accounts. If you elect to connect we do not control these social networks or their privacy practices.
Compliance and Protection
In the event of a reorganization, merger, sale, dissolution or liquidation of Caytalyat or any of its affiliates or assets, we may transfer any and all personal data we have to the relevant third party or affiliate in connection with any sale or transfer of Catalyst, or any of its affiliates or assets, including in connection with a merger, reorganization, dissolution or liquidation.
We may also share aggregated statistical data with our business partners and prospective business partners that includes your demographic or other information such as how you interact with Catalyst but does not identify you. We reserve the right to provide any and all such aggregated and de-identified data to third parties.
Social Media and Third Party Membership Applications
We may share information with social networks when you interact with the affiliated digital channels. If you elect to receive text messages, you are expressly consenting to receiving text messages made using an automatic telephone dialing system from Catalyst or one off its service providers, and you also understand and agree that data rates and charges may apply and that you are solely responsible for all associated costs assessed by your telecommunication carrier or provider. Providing this consent is not a condition of becoming a member of Catalyst or receiving any goods or services from Catalyst. You may opt out from receiving text messages at any time.
● Club OS
Subject to applicable law, you have the right to request access to and rectification of the personal data we maintain about you, to request the restriction of the processing of your personal data or to object to that processing on grounds relating to your situation. You have a right to unsubscribe from any marketing communications we may send to you. In addition, you may have the right to request erasure of your personal data from the Catalyst system in certain circumstances provided by applicable law. Subject to applicable law, where technically feasible and following your written request and verifiable identification, we will provide you with a copy of your personal data To exercise any of these rights, please contact Catalyst as indicated above. Please allow us a reasonable period of time one (1) month to respond to your request. You may lodge a complaint with a data protection authority if you are not satisfied with our response.
Catalyst offers membership to individuals who are at least eighteen (18) years of age. However, teenagers that are at least sixteen (16) years of age may become members with the written consent of their parent or legal guardian. Similarly, Our website and connected digital channels are intended for use by adults, and you must be at least eighteen (18) years of age or, for teenagers ages sixteen (16) and older, have parental consent, to provide personal data to Catalyst.
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